When you pull your suitcase off the baggage carousel, you cannot see those who took care of it. They sort out a tremendous amount of bags and packs every day.
They drive tugs or pushback tractors, performing aircraft towings, and push-backs thanks to a tow bar. They load bulk cargo, and passenger baggage thanks to belt loaders, and they load ULD (Unit Load Device) pallets as well.
Maybe you wonder who these people are. Let us listen to one of these ramp agents also called “Fleet service clerks“; “Fleet service agents“; or “Baggage handlers“.